Comments on: Yarra Trams – the story of a failure of public-private-partnerships… http://www.juzzy.id.au/wp/2008/04/02/yarra-trams-the-story-of-a-failure-of-public-private-partnerships/ politics, art, vegan, Melbourne, life, and just stuff... Mon, 05 May 2008 06:50:40 -0500 http://wordpress.org/?v=abc hourly 1 By: Lisa Clague http://www.juzzy.id.au/wp/2008/04/02/yarra-trams-the-story-of-a-failure-of-public-private-partnerships/comment-page-1/#comment-31 Lisa Clague Thu, 03 Apr 2008 23:46:03 +0000 http://www.juzzy.id.au/wp/?p=64#comment-31 Hi Juzzy, I'm fairly sure the Vic Govt. bought the old vote counting machines from the USA and turned them into ticket machines on our trams... If you ever get stuck again, give me a call and I will come and pick you up in my politically incorrect car and we will drive on all the toll free backroads to the Ministers office, to complain in person. Hi Juzzy,
I’m fairly sure the Vic Govt. bought the old vote counting machines from the USA and turned them into ticket machines on our trams…
If you ever get stuck again, give me a call and I will come and pick you up in my politically incorrect car and we will drive on all the toll free backroads to the Ministers office, to complain in person.

]]> By: Cal_t http://www.juzzy.id.au/wp/2008/04/02/yarra-trams-the-story-of-a-failure-of-public-private-partnerships/comment-page-1/#comment-29 Cal_t Thu, 03 Apr 2008 06:29:44 +0000 http://www.juzzy.id.au/wp/?p=64#comment-29 Hello Juzzy Firstly, let me advice you on something, never call up the Metlink hotline, they're staffed by incompetent UCMS staff. Secondly, envelopes for refunds of out of order/non working to full capacity ticket machines are available at ticket offices at all premium stations and Metshop. Metcard machines are actually not the responsibility of the individual operators, Metlink does the RCH (revenue clearing house- so splits ticket sales per EACH ticket regardless where its sold to 40% Connex, 40% Yarra, 10% gov, 10% Bus Associ Vic). NAB used to be the financer of these machines, but given the Onelink Consortium's contract with Vic Gov has been fulfilled (min amount of agreed years for the use of those machines), the NAB no longer owns the machine but the Victorian Government themselves, so they can be flogged off by the Vic Govt to whoever they want once myki transition finishes. So forget about contacting the NAB. So the 2nd stage of complaint for you is the Transport Ombudsman, after lodging your complaint in writing to Metlink and YT. The ombudsman will look into that for you and will investigate. This is pretty much your final step before writing to the the Minister. So what to do to avoid this fiasco? Pre-purchase. The pre purchasing campaign has been around for a while now, "Look for the blue metcard flag at retail outlets" or purchase online. By buying bulk and from a person in the shop, you save money and time. 7-11 is so close to you, you can do it there or from your computer. Given that there's a 5xweekend saver out (that is the bulk replacement ticket for the sunday saver that works on weekend as well), combined with a 2hrx10 will give you the cheapest ticketing combination in single zone travels. Best of luck with your endeavours of trying to find out what happens. Hello Juzzy

Firstly, let me advice you on something, never call up the Metlink hotline, they’re staffed by incompetent UCMS staff.

Secondly, envelopes for refunds of out of order/non working to full capacity ticket machines are available at ticket offices at all premium stations and Metshop.

Metcard machines are actually not the responsibility of the individual operators, Metlink does the RCH (revenue clearing house- so splits ticket sales per EACH ticket regardless where its sold to 40% Connex, 40% Yarra, 10% gov, 10% Bus Associ Vic). NAB used to be the financer of these machines, but given the Onelink Consortium’s contract with Vic Gov has been fulfilled (min amount of agreed years for the use of those machines), the NAB no longer owns the machine but the Victorian Government themselves, so they can be flogged off by the Vic Govt to whoever they want once myki transition finishes. So forget about contacting the NAB.

So the 2nd stage of complaint for you is the Transport Ombudsman, after lodging your complaint in writing to Metlink and YT. The ombudsman will look into that for you and will investigate. This is pretty much your final step before writing to the the Minister.

So what to do to avoid this fiasco? Pre-purchase. The pre purchasing campaign has been around for a while now, “Look for the blue metcard flag at retail outlets” or purchase online. By buying bulk and from a person in the shop, you save money and time. 7-11 is so close to you, you can do it there or from your computer.

Given that there’s a 5xweekend saver out (that is the bulk replacement ticket for the sunday saver that works on weekend as well), combined with a 2hrx10 will give you the cheapest ticketing combination in single zone travels.

Best of luck with your endeavours of trying to find out what happens.

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